Auto Moving and Car Shipping Guide
1. Q. How long does it take?
A. Normal transit time is usually within 8 to 10 business
days and may vary upon actual route, assuming that at least
2 weeks prior notice of your shipment dates is given. Auto
Transporters generally appreciate a three-business day window
to schedule the pick up/delivery of your vehicles. As your
pick-up/delivery dates gets closer you will receive a confirmation
call giving you a specific date and time frame. The transit
time referenced above is based on standard transport times
and in certain cases transit times may take less time. For
example, it only takes a truck 5 days to go from NYC to LA.
If your vehicles is the last car to load and the first one
to unload, a shorter delivery time frame is possible, however
if your car is the first to load and the last to come off,
then your transit time will be closer to 2 weeks. Please keep
this in mind when planning your transport.
2. Q. What kind of truck will it be transported on?
A. In most cases, your vehicles will be transported on an
8 or 10-car hauler, the same type of trucks used to deliver
new cars to your local dealerships. These trucks are 75 to
80 feet long (that's nearly twice as long as a conventional
freight truck or moving van) and are almost 14 feet high.
Therefore they are very hard to maneuver and are restricted
to main roads that do not have any overhanging trees or low
clearance bridges. Please bear this in mind when directing
the truck to your home or pick-up location. A local service
may be used should the hauler/transporter encounter difficulty
in reaching your pick-up/delivery.
3. Q. What does door-to-door delivery mean?
A. It means that the car carrier will get as close as physically
possible to your front door as long as it does not compromise
the cargo and/or your vehicles. If you live on a main road
(at least 2 lanes wide) with no overhanging trees or low bridges
and the streets leading to your house can accommodate trucks
of that size and length, then the carrier will pick up your
vehicles from your door and deliver it to your door if the
same conditions apply at your destination. As the driver approaches
your pick-up/delivery location, he will call you to confirm
your address and discuss accessibility. If accessibility is
limited the drive may suggest meeting at a local supermarket
or mall with ample space to load/unload your vehicles.
4. Q. Will my car go to a terminal?
A. This may depend on your pick-up/delivery locations and/or
your scheduled dates for the pick-up/delivery. Should your
area not allow for or have restricted access and there are
no areas locally which can accommodate the loading/unloading
of your vehicles, then a local flatbed service will used to
pick-up/deliver your vehicles. A terminal service is only
used when the carrier cannot pick-up/deliver your vehicles
due to scheduling conflicts, inaccessible areas or both. All
terminals used are licensed and fully insured.
5. Q. How does it work?
A. Once your order has been placed, your shipment will be
scheduled according to the dates on your order form. After
a truck has been assigned, you will get a call either from
the truck driver or from the flatbed service in order to schedule
a pick up/delivery time and day. During the pick up of the
car the carrier will complete a detailed physical inspection
of the car, on a bill of lading, which you must sign and acknowledge.
This same inspection will be presented upon delivery, so that
you can re-inspect the car for any discrepancies. If any damage
did occur during transit, please be sure to note it on the
bill of lading at the time of delivery and have the driver
sign in agreement. No claims will be honored if the damage
is not noted at the time of delivery and acknowledged by the
6. Q. Can I put things in the trunk?
A. No, Auto Transporters are not permitted by law to transport
personal belongings, as they do not have a household goods
transportation license. By violating this law they can be
fined up to $10,000 per occurrence. In addition, if you were
to place things in the car they would not be covered by insurance.
7. Q. How much notice is needed?
A. In a perfect world an Auto Transporter would like to
have 2 to 3 weeks notice of your preferred transports dates,
this insures that the carrier can schedule your vehicles within
the time frame you requested. However if you need to move
a car immediately we may be able to accommodate your request.
For example, most transporters have terminals in most major
cities and can usually get a car picked up within 24hrs if
no one can be available to pick-up the vehicles. You also
have the option to drop the car off at a terminal if you cannot
wait for the carrier to pick-up the vehicles.
8. Q. What forms of payment are accepted?
A. All carriers accept cashiers checks, cash and most major
credit cards (Visa, MasterCard, Discover and American Express).
If it is arranged prior to the scheduled pick-up of the vehicles
you may pre-pay your transport in full via personal check,
money order or cashiers check. Usually a minimum deposit of
$150.00 is required to initiate and reserve your order and
any form of payment is acceptable. If you use a credit card
for the deposit, the balance will be due C.O.D. with CASH
or a cashiers check at the time the vehicles is delivered.
No other form of payment will be accepted upon delivery. Ultimately
you will need to pay the freight charges in full before your
vehicles is delivered. You cannot withhold or deduct monies
from the C.O.D. amount to cover damages that may have occurred
in transit. All claims are handled separately once the auto
transporter has received the signed bill of lading noting
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